Read the following text carefully
To Whom it May Concern:
On March 5, 2010, I bought a Perfect Muffin Kit from your store at Midfield Mall. The cashier who
assisted me was George. George was very friendly and assured me that the Perfect Muffin Kit would live
up to the guarantee on the box: “Perfect Muffins Every Time!”
Unfortunately, this product did not live up to its claim. Although the box promised, as I stated
above, to provide “Perfect Muffins Every Time,” the muffins I made were far from perfect. I followed the
directions included in the package very carefully. First, I removed the bag of mix from the box. Then, I
poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. The directions
said that after stirring the mixture, I could, and I quote, “add half a cup of raisins, nuts, berries, or another
favorite ingredient.” My favorite ingredient happens to be hot sauce. I find that a dash of hot sauce makes
pizza, pasta, and soup taste very delicious. So, continuing to follow the directions, I added half a cup of
hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the oven at 350
degrees for exactly 20 minutes.
When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on
the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were
not perfect. These muffins were, in fact, absolutely terrible. Not even my dog was interested in eating
these supposedly “perfect” muffins.
I would appreciate a full refund ($3.99) for this product as soon as possible. Enclosed are the
receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself. Thank
you for your prompt attention to this matter.
Sincerely,
Michelle Bauer
Quiz: Check your understanding
Great dear! 
sorry, try again
